- All returns or exchanges are subject to approval.
- Returns are accepted within 20 days from receipt of merchandise.
- Calculating refund:
* Returns due to customer's error: 20% restocking fee.
* Returns due to our error: Full amount refunded.
- Shipping and handling fees are not refundable unless the return / exchange is a result of our error.
Step 1: Request RMA #
Send an email to info@anthemprintingsf.com formatted as follows:
Subject:
"Return Request for Order No. _______"
Body:
- Reason of return.
- Preferred action: Refund / Replacement / Exchange.
- Detailed description and picture if item is considered damaged or defective.
We will reply and provide an RMA # and shipping address to you within 24-36 hours. If you do not receive our email within 2 business days, please check your junk mail / spam folder.
STEP 2: Send back the return
Package the return item carefully with your RMA# written on the outside of the box. We are not responsible for any damages that may occur when the item/s are shipped back to us.
STEP 3: Receive refund or replacement
Replacements:
We usually process and send replacement items within 2 business days from the day we receive your package. All replacements will be shipped via UPS Ground. Please allow 5-7 shipping days for final delivery.
Refunds:
Refunds are given in the same form of original payment used for purchase. They are sent within 1 to 3 business days of receipt of the return package.
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