Your artwork, burned on a screen, ready to print!
There's a reason why more people trust us with burning their screens than anyone else:
Frequently Asked Questions
- When/Where do I upload my artwork?
After you add
your screens of choice to your cart and check out, you will be directed
to an order confirmation page with an artwork uploader. Upload your
artwork file/s to this form, put your Order # in the specified field, and add any specifications you'd like us to know about.
- How should I format my artwork?
Please refer to our artwork requirements found here.
- How do I know my screen will come out how I want it?
When you upload your artwork, there is an option to request a free digital proof. If this option is selected, we will send you a digital representation of the screen prior to burning and shipping it out. We allow up to two additional revision mockups if you'd like anything changed. Further revision mockups will incur an additional $5 fee each.
- Does the mesh come stretched on a frame?
Yes, all of our screens ship pre-stretched on high quality aluminum frames. Most of our screens are stretched to around 20 Newtons. When you receive the screen, simply remove from box, put on your press, tape the edges, and start printing.
- Do you include the film output along with the screen?
We do! Depending on the size of your screen, we either place the films in a large manilla folder taped to the protective pad on top of the screen, or rolled in Kraft paper taped underneath the bottom screen.
- Which mesh count is right for me?
Refer to our "Choosing Your Mesh Count" page found here.
- How large can my image be?
Our 18"x20" screens have a max Image Area of 10"x12", our 20"x24" screens have a max Image Area of 12"x16", our 23"x31" Screens have a max Image Area of 15"x23", and our 25"x36" screens have a max Image Area of 16"x27". This is the total space available for your artwork to fit in to,
and should be the canvas size of the artwork you upload with your order.
- Can I fit multiple images on my screen?
Absolutely! You can place
as many images as you want in the allotted "Image Area" for your screen size. Just
keep in mind that the more images you have burned on the screen, the
more taping you will have to do and the more difficult it will be to
- Can you burn multi-color artwork on screens?
Of course! Simply add the amount of screens required to your cart (for example, a 3 color design requires 3 screens), and we'll take care of the rest. We make sure the color layers get burned precisely in the same spot on the screens to make registration easy on your end, and we also add top and bottom registration marks by default.
- How do I clean my screen/s?
If using water based ink, simply wash the ink off with water immediately after use. If using plastisol, use an ink degradent such as our EnviroWipe.
- Why is the image area much smaller than the screen?
The screen dimensions include the actual frame, which consists of
1.5" walls. This means a 20"x24" screen actually has a 17"x21" inner dimension. Your image should be at least 2.5" away from these inner walls of the frame to allow room for your squeegee, ink, and areas of mesh that are too taught, which brings the max printable area of a 20"x24" screen down to 12"x16". These same basic principles apply to all other screen frame sizes.
- How long will the image on my screen last?
as the screen is used and cared for properly, the burned image should
withstand thousands of prints. Use screen chemicals sparingly, keep mesh
away from sharp objects, don't scrub screen with extremely rough
- How long will it take for my screen/s to ship?
Orders placed before 4pm (PST) are ready to ship the following business day, as long as the print ready
artwork is also received by 4pm. Please note this only applies to
screens that are in stock at our warehouse. If you are able to add the
screen to your cart and check out, the screen is in stock.
- My screen ripped, what do I do?
If your screen arrived with a tear, please notify us within 48 hours of receipt along with a picture of the torn screen, and we can send out a replacement right away. After 48 hours of receipt, we are unable to offer any replacements or credits.
- What if I order the wrong screen size or mesh count?
If you are not sure what size screen or mesh count you need, we recommend you contact one of our sales reps or email us at firstname.lastname@example.org for assistance prior to placing your order. Any screen that needs to be swapped out after an order is placed is subject to a $10 re-stocking fee.
- What if I need to cancel my order?
Pre-burned screens are subject to a $20 cancellation fee per screen if they have already been coated with emulsion. Screens ordered before 4pm PST are coated that night, so please let us know right away if you need to cancel an order to avoid the cancellation fee.