Return to Help Index
|Pricing and Billing|
|My first order was declined so why did you charge me twice?!|
Don't worry, you are NEVER charged for declined orders. Your bank or credit card issuer still shows those charges as pending until they receive final confirmation that those orders were in fact declined, which usually happens in the evening.
When you make a purchase online, your credit card is not actually charged at that moment. The card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. At that time, your bank or credit card issuer places a hold, or pending charge, on the amount of the intended purchase against your card. The card processor then makes sure the other information you input (for instance, your address) is correct, and if all is well the transaction is processed. If not, such as if you enter an incorrect address, then the transaction is declined.
This is NOT a situation unique with this website, but it is how virtually all online transactions are handled.
PLEASE NOTE: Some banks or credit card issuers can take 48 hours or longer before they remove pending charges.
|Do I have to pay sales tax?|
|You only have to pay sales tax if you are located in the same state as our warehouse. Our warehouse is located in California, so if your items are being shipped to a California address, sales tax will be applied to the order.|
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. You can reach us at 415.400.5466|
|I need a copy of my receipt/invoice.|
|Click the "Print Invoices" link on the "My Account" page.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|Your credit card payment will be authorized when the order is placed, and captured within 24-72 hours of placing the order.|